frequently asked questions.

what do you want to know?

I'M ONE OF THOSE PEOPLE THAT CARES ABOUT THE EARTH AND STUFF.  HOW ARE YOUR PRODUCTS SOURCED?


We care too. But we're also not about smoke and mirrors so we'll just tell you up front that not everything in our shop fits perfectly into the sustainable lifestye. We considered exclusively offering sustainable party supplies and realized that for the average consumer, that's just not always practical. That being said... we ARE setting out to change the party industry and challenge the disposable party model by making ethical and sustainble parties beautiful, practical, and affordable for all by offering a diverse range of products that are thoughtfully sourced. Whatever shopping values drive your purchases, whether it's cost, supporting local and minority owned businesses, versatility, or eco-consciousness, we hope to have something in store for you. We do our absolute best to collect inventory that is made locally and in the U.S. whenever possible. From our packaging right down to our confetti, we're extremely thoughtful when choosing which suppliers to work with and strive to work strictly with companies and manufacturers that have ethical work practices, are sustainable, AND local. Read more about our brand values here. Not every single item in our custom curated party kits will check all of these boxes, but snoop our product details to see where your items are coming from, whether they are eco-friendly, local, handmade, etc. If you have further questions about a product's origins, please feel free to reach out us.




HOW CAN I SHARE PICTURES OF MY AWESOME PARTY?


If you purchased one of our super cool occasion or seasonal boxes and want to share some sweet pics online, (we don't blame you) GO FOR IT! Please feel free to tag us @hypedpartyco and try using our hastag: #myhypedparty If we love your pictures, we'll be sure to request your permish before sharing them on our own accounts or website!




ARE ANY ITEMS FROM YOUR LINE OF PARTY SUPPLIES AVAILABLE FOR RESALE?


At this time we do not offer wholesale distribution of our products, nor do we offer up our custom designed products for resale (sorry, we're still in mama bear mode and these designs are our babies). However, if you think you're an exception, or are interested in working with us in some capacity, please see our Collab FAQ or reach out to us via our Contact Us. form




DO YOU EVEN COLLAB, BRO?


Yes! We're always on the hunt to discover great talent (whether or not it "technically" falls under party supplies and event planning or not). We understand the power of ideas, especially the kind that seem crazy. So whether you're a fellow creative designer, party supplier, master idea incubator, wiz collaborator, mover, shaker, or maker...we'd love to hear your ideas and potentially work with you. Reach out to us through our Contact Us. form with the subject title: Collaboration




WHAT IS YOUR RETURN/CANCELLATION POLICY?


fiiiine. you hate our stuff, we'll take it back. Just kidding. but really, if you have an issue with your order, fill out an inquiry. and we'll get back to you on how to return your item(s). You can read our full policy here. but basically you must return items in their original condition to be accepted, mmmkay?




DO YOU SHIP OUTSIDE OF THE U.S.?


not yet. maybe one day.




IS HPC ECO-CONSCIOUS?


Well. we're trying. The more we look into it, the more we realize, there's only so much in our control, and that not all "eco-friendly" options are all they're cracked up to be. However, we're doing our best to do our business cleanly and responsibly. That's why you'll find most of OUR original packaging materials are either recycleable, made from recycled materials, compostable, reusable, or biodegradeable. What we can't control is the materials and packaging our inventory arrives at our doorstep in from wholesalers and manufacturers. We hope to offset this by making an effort to re-use any packaging that is salvageable (so if you see plastic, bubble wrap, or styrofoam in one of our packages, chances are it's being re-used from materials sent to us. By doing this, we're reducing waste, lowering the demand for these materials, and offsetting carbon emissions by not having all new packing materials created for our outgoing shipments. So don't be surprised by another company's label, a box that arrives a little roughed up, or a motley mix of void fill - it's all for the cause. (We're still going to try our best to make it look pretty though!)